Returns & Refunds policy
We want you to be satisfied with purchases made directly through Redemption News. Eligibility for returns, exchanges, and refunds depends on the type of product purchased and, where applicable, the fulfillment provider handling the order. Please contact us before returning any physical product so we can provide the appropriate instructions.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
Conditions for returns:
For physical products purchased directly through Redemption News, a return may be eligible when the item is unused, in substantially the same condition in which it was received, and includes its original packaging where applicable. Please contact Redemption News before returning any item so that we can confirm eligibility and provide the correct return instructions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact Redemption News as soon as reasonably possible and provide your order information and, when requested, photographs of the item and packaging. We will provide instructions based on the fulfillment provider responsible for the order.
Digital Products and Downloads
Because digital products are delivered electronically, ebooks, PDFs, downloadable study materials, digital resources, and similar products are generally not returnable or refundable once access has been provided or the product has been downloaded, except where required by applicable law or where the product is defective or was supplied incorrectly.
Courses, Training Resources, and Digital Services
Courses, training programs, memberships, and other digital services may have their own cancellation or refund terms. Where separate terms are displayed on the applicable product or offer page, those terms will apply to that purchase.
Third-Party Purchases
Products purchased through Amazon, bookstores, publishers, distributors, BookFunnel, or other third-party retailers or fulfillment platforms are subject to the return and refund policies of the seller from whom the purchase was made. Redemption News cannot directly process refunds for transactions completed by an independent third party.
Returning Goods
Do not return any product without first contacting Redemption News. Approved returns will receive return instructions and, where applicable, the correct return address for the publisher, distributor, or fulfillment provider that handled the order. Return addresses may vary by product and fulfillment provider.
When a return is authorized, we recommend using a trackable shipping method where appropriate. Unless the return is due to our error, a defective product, or otherwise required by applicable law, the customer may be responsible for return-shipping costs.
Refund Processing
Approved refunds will be issued to the original payment method whenever reasonably possible. Processing times may vary depending on the payment provider, retailer, publisher, or fulfillment platform involved. We will communicate the applicable process when a refund is approved.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@redemptionnews.org