Customer Care & Website Policies
Last updated: September 5, 2026
This page explains Redemption News policies for shipping and delivery, digital products and downloads, order support, frequently asked questions, website disclaimers, and accessibility. It is intended to work alongside our separate Privacy Policy, Terms & Conditions, and Returns & Refunds Policy.
Separate legal pages: Privacy Policy • Terms & Conditions • Returns & Refunds
Shipping & Delivery
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Orders placed directly through Redemption News
Physical products purchased directly through Redemption News may be fulfilled by a publisher, printer, distributor, or other fulfillment provider. Shipping methods, charges, and estimated delivery times may vary by product, destination, and fulfillment provider. Where available, applicable shipping information will be displayed at checkout or provided in the order confirmation.
Delivery estimates
Any delivery date or transit time shown on the website, at checkout, or in an order confirmation is an estimate unless we expressly state otherwise. Delays may occur because of carrier operations, production schedules, customs processing, weather, holidays, address issues, or other circumstances outside our reasonable control.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address. If you discover an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.
International orders
International availability may depend on the product and fulfillment provider. Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Lost, delayed, damaged, or incorrect shipments
If an order purchased directly through Redemption News is significantly delayed, arrives damaged, or contains an incorrect item, please contact us with the order number and relevant details. When requested, include photographs of the item and packaging. Resolution may depend on the carrier, publisher, distributor, or fulfillment provider that handled the order. Returns and refunds are governed by our separate Returns & Refunds Policy.
Purchases from third parties
Books or other products purchased through Amazon, bookstores, publishers, distributors, or other third-party sellers are subject to that seller's shipping, delivery, return, and customer-service policies. Redemption News cannot directly modify or refund an order completed with an independent third party.
Digital Products & Downloads
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Delivery of digital products
Ebooks, PDFs, study materials, training resources, audio, video, and other downloadable products may be delivered by email, through a download page, through a customer account, or through a third-party digital delivery platform. Delivery methods may vary by product.
Access problems
If you do not receive a digital product after purchase or signup, first check your spam, junk, promotions, and other filtered email folders. If the product is still unavailable, contact us and include the email address used for the transaction or signup, the product name, and any order or confirmation number available.
Download links and availability
Some download links may expire, have a limited number of uses, or be replaced by a new delivery link for security or operational reasons. If a valid link stops working before you have reasonably accessed the product, contact us for assistance.
Personal-use license
Unless a product page or license expressly states otherwise, digital products are licensed for the purchaser's personal, non-commercial use. They may not be copied, uploaded, shared publicly, redistributed, resold, sublicensed, or made available through file-sharing services, group drives, websites, social platforms, or similar channels.
Group, church, classroom, and ministry use
Some resources may include permissions for group, classroom, church, ministry, or training use. When special permissions are provided, the specific license or product terms control. If you need broader usage rights and the product does not state them, please contact Redemption News before reproducing or distributing the material.
Compatibility
Digital resources may be supplied in formats such as PDF, EPUB, audio, video, or other common file types. Device, software, and app compatibility can vary. Product descriptions should be reviewed before purchase when a particular format is required.
Refunds
Refund eligibility for digital products is governed by the separate Returns & Refunds Policy and any additional terms displayed on the applicable product or offer page.
Order Support
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How to contact us
For help with an order placed directly through Redemption News, contact info@redemptionnews.org.
What to include
To help us locate and resolve your request, include your name, the email address used for the order, the order or confirmation number if available, the product name, and a brief description of the issue. For damaged or incorrect physical items, photographs of the product and packaging may also be helpful.
Third-party orders
If you purchased through Amazon, a bookstore, a publisher, BookFunnel, or another independent seller or platform, contact that seller first for transaction-specific assistance. If you are unsure who fulfilled the order, contact us and we will help identify the appropriate next step where reasonably possible.
Response times
We aim to respond to support requests within a reasonable period. Response times may be longer during launches, holidays, or periods of unusually high demand.
Frequently Asked Questions
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Where can I purchase Redemption News books and resources?
Products may be available directly through redemptionnews.org and, depending on the title, through publishers, bookstores, Amazon, distributors, or other authorized platforms. The relevant product page will identify the available purchase options.
Who fulfills physical book orders?
Fulfillment may be handled by Redemption News through a publisher, printer, distributor, or other fulfillment partner. The provider may vary by product and may change over time.
Do you ship internationally?
International shipping may be available for some products. Availability, shipping cost, delivery time, customs duties, and taxes depend on the destination and fulfillment provider.
How will I receive a digital product?
Digital resources may be delivered by email, download link, account access, or a third-party delivery platform. Follow the instructions provided after checkout or signup.
What should I do if my download link does not work?
Check the original delivery email and confirm that you are using the correct link. If it still does not work, contact info@redemptionnews.org with the product name and the email address used to obtain it.
May I share a digital resource with other people?
Not unless the product license expressly permits sharing or group use. Most digital products are licensed to the purchaser for personal use only.
What if my physical order arrives damaged or incorrect?
Contact us as soon as reasonably possible with your order details and photographs where appropriate. We will provide the next steps based on the fulfillment provider responsible for the order.
How do I request a return or refund?
Please review the Returns & Refunds Policy and contact Redemption News before sending any item back. Do not return products to an address unless you have received the appropriate return instructions.
What if I purchased from a third-party retailer?
The retailer or platform that completed the transaction generally controls shipping, returns, refunds, and payment issues for that order. Its policies will apply.
How do I stop receiving promotional emails?
Use the unsubscribe link in any marketing email from Redemption News. Transactional or service-related messages may still be sent when necessary to provide a product, complete an order, or respond to a request.
Website & Content Disclaimer
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Faith-based and educational content
Redemption News publishes biblical teaching, books, articles, videos, devotionals, training materials, and related resources for general educational, informational, and faith-development purposes.
Not professional advice
Content on this website is not intended to replace legal, medical, mental-health, financial, tax, or other licensed professional advice. You should seek appropriately qualified professional guidance when your situation requires it.
Personal decisions and outcomes
Faith-based teaching and practical resources may encourage reflection, learning, and action, but Redemption News does not guarantee any particular spiritual, personal, financial, professional, health, relationship, or other outcome from using the website or its resources.
Biblical interpretation
Teaching and commentary may reflect the interpretation, perspective, or conclusions of the author or contributor. Readers are encouraged to study Scripture carefully, exercise discernment, and seek appropriate pastoral or scholarly guidance where needed.
Third-party content and links
Links, embeds, references, products, or services provided by third parties are offered for convenience or additional access. Unless expressly stated, their inclusion does not mean Redemption News controls, guarantees, or endorses every statement, product, policy, or practice of the third party.
Accuracy and availability
We make reasonable efforts to provide useful and accurate information, but we do not guarantee that every item will always be complete, current, error-free, or continuously available. Content, pricing, product availability, links, and features may change.
Accessibility Statement
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Our commitment
Redemption News is committed to making its website and digital resources usable by as many people as reasonably possible, including people with disabilities.
Ongoing accessibility efforts
We aim to use clear structure, readable text, meaningful headings, appropriate contrast, descriptive text for important images where practicable, and accessible media support such as captions or transcripts where reasonably available. Accessibility is an ongoing effort, especially as content, website features, and third-party tools change.
Third-party content
Some embedded videos, payment tools, forms, digital-delivery services, retailer pages, or other third-party features may have accessibility limitations that are outside our direct control. We encourage third-party providers to offer accessible experiences.
Need assistance?
If you experience difficulty accessing content or completing a task on redemptionnews.org, or if you need information in an alternative format, contact info@redemptionnews.org. Please include the page or resource involved, the difficulty you encountered, and, where helpful, the format or accommodation that would assist you.
Feedback
Accessibility feedback is welcome and may help us improve the website and future resources.
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